Returns are possible only in agreement
with the sales manager.

 

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RETURNS & REFUNDS FAQS

RETURNS & REFUNDS FAQS

How can I return my order?

Returns are possible only in agreement with the sales manager. Send a message and explain your problem with the product and you will receive a contact number to talk about returning the product.

How do I prepare my return?

To prepare your return, pack the unwanted items and simply attach the pre-paid label onto the front of the parcel. If you are returning from the UK, you will need to seal your package before returning to a drop off location or for collection by DHL. If you are returning internationally, please ensure your Returns Invoice is included within your return. Should you wish to take your package to a drop-off location, please seal your package before returning. If you have booked a DHL collection, you will need to leave your box unsealed for DHL to check the contents before collection. Please ensure your return is in agreement with our manager and our Returns Policy.

How can I return my shoes?

When returning shoes, please ensure they are in agreement with our manager to allow for a smooth and hassle-free process. Shoes will need to be returned in the original brand packaging, including any tags and stickers provided. These then need to be placed in an outer packaging to ensure protection in transit. You may not be entitled to a refund if the shoe box is not returned in its original condition.

Can I exchange my purchase for something else?

There is no exchange because all ordered products we pay them in advance with a down payment and the manufacturers they do not accept substitutions.

What should I do if I have received a faulty or damaged item?

If you believe that you have received a faulty or damaged item, please contact our Customer Service team with your order number, images of the item, and any other details you deem may be relevant. Once we have received your query, our Customer Service team will be able to further assist you.

What should I do if I have received the wrong item?

If you believe you have received the wrong item in your order, please contact our Customer Service team so we can resolve the issue. We kindly as you to provide as much information as possible upon contact.