Terms & Conditions

Access

You are provided access to the website for your personal and non-commercial use only. Any access to, or use of, this website will be in accordance with these terms. Please note that we may suspend your access to the website, close your cryptoluxurybrand account, refuse any future orders and/or suspend your use of any promotions if you do not comply (or we reasonably believe that you are not complying) with these terms, any other terms or policies to which they refer, or any applicable laws.
You may not use the website or its contents to:
- download or modify the website under any circumstances;
- interfere with or disrupt any network connected to the website;
- gain unauthorised access to other computer systems owned by Harrods Group;
- for any purpose which is unlawful.

In addition, you may not, in relation to the website, use any:
- data mining, robots, or similar data-gathering and extraction tools;
- framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats that we use on the website;
- meta tags or any other ‘hidden text’ that uses our name or trademarks
Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.
We do not represent or warrant that the material contained in the website, or any of the functions of the website and the server, will operate without interruption or delay or will be error-free, free from defects, viruses or bugs, or compatible with any other software or material. The website is provided ‘as is’. Accessing the website is entirely at your own risk.
Please note: if you choose to access the website from locations outside the UK, you are responsible for compliance with local laws where applicable.

Online Orders

You must be over 18 years of age and:
- provide us with your real name, contact information and payment details when creating an order;
- provide us with a delivery address;
- possess a valid payment method that works on our website.

3.2. Order Acceptance
All orders placed on the website are subject to acceptance in accordance with the following:
- You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.
- When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.
- We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order. Should any of the items in your original order be unavailable, you will receive a refund for the amount of the unavailable item(s).
- Unless otherwise agreed, your order will be delivered within 3 days of confirmation of your order. Where we are unable to deliver your order within this period, we reserve the right to cancel your order. Please note that special terms and conditions apply in relation to the delivery of leather. Please see the furniture terms and conditions, which can be found here, or contact our Customer Service team for leather information.
- Once you press the ‘Pay Now’ button, you have given us permission to process your order as requested.

We may be unable, or refuse, to accept your order because:
- one or more products in your order are unavailable;
- we are unable to process payment for your order, or your chosen payment method has been refused;
- we have identified a pricing or product description error
- your order fails to meet the requirements of local import restrictions or requirements at your delivery destination.
- you fail to meet our order eligibility criteria or have failed to comply with our terms.
If we are unable to accept your order, our Customer Service team will be in touch with you as soon as possible.

Prices, Payment and Charges

- We take care to ensure products are priced correctly on our website, but occasionally pricing errors may occur. If we have made an error in the price of a product that you have ordered, our Customer Service team will contact you. You may have the option to reconfirm your order at the correct price (subject to availability), however cryptoluxurybrand is under no obligation to accept or fulfil an order for a product that was mistakenly advertised at an incorrect price.
- Please note: prices for products on our website may change and offers may be withdrawn at any time. Offers and promotions may be available online only or in-store only.

Product Descriptions, Ingredients and Restrictions

- We do not guarantee that the product images you see on our website are an accurate representation; occasionally, colours may differ from the images shown on the website due to your computer/device screen resolution or settings. For further information on products prior to making a purchase with us, please contact our Customer Service team.
- All products are subject to availability at the point of purchase. Once a product is sold out, it will be taken off the website and may not be available again. If any products you order are out of stock, we will contact you so that you can cancel the whole or part of your order.

Sales Contract with Brand Partners

When you purchase any products from any of the brands listed below using the website, you are purchasing them directly from the brand who acts as an independent third-party retailer ("Brand Partner(s)"). It is important that you understand that the contract for the purchase of those products is between you and the relevant Brand Partner. We are acting as agent on behalf of the Brand Partners, which are the principals. You are not purchasing the products from Harrods. We are authorised by the relevant Partners to conclude the sales contract with you on their behalf, but we are not a party to that contract and you are not purchasing the products from us. Notwithstanding the foregoing, the shipping of any products bought from the brand will be governed by the remainder of these Terms and Conditions.

Our Liability

- We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen: for example, if you discussed it with us during the sales process.
- We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Other Important Terms

- How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
- Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
- If a court finds part of this contract illegal, the rest of the contract will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any parts of them are unlawful, the remaining paragraphs will remain in full force and effect.
- Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- These terms are governed by English law and legal proceedings should be brought to the appropriate courts. You can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.